Safety Center
Your safety is our priority. Penvero is built on trust, moderation, and transparency.
Staying Safe on Penvero
- Keep personal details private — don't share your real name, address, phone number, or financial information until you've built genuine trust over time.
- Report suspicious behavior — use the report button on any profile or message. Our moderation team reviews reports quickly.
- Trust your instincts — if something feels wrong, it probably is. Block and report, then move on.
- Never send money — legitimate pen pals will never ask you for financial help, gifts, or payments.
- Use Penvero messaging — keep conversations on-platform where our moderation tools can help protect you.
Protect Children Online
Age requirement
Penvero is split into two age-group communities: 13–17 and 18 and above. Accounts are reviewed for policy compliance, and accounts outside these age groups are removed upon discovery.
For parents & guardians
- If you believe a minor has created an account, please contact us immediately.
- We promptly investigate and remove underage accounts.
- We cooperate fully with law enforcement when required.
Reporting concerns
If you encounter any content or behavior that may endanger a child, report it immediately using the in-app report button on any profile or message, or contact our safety team directly.
Our commitment
- Penvero uses automated detection and human moderation to identify and remove prohibited content.
- We maintain zero tolerance for child sexual abuse material (CSAM).
- All identified CSAM is reported to NCMEC and relevant authorities.
External resources
- National Center for Missing & Exploited Children (NCMEC)
- Internet Watch Foundation (IWF)
- INHOPE — International Association of Internet Hotlines
For urgent concerns, contact your local law enforcement directly.
Reporting & Moderation
How to report
Every profile and message has a report button. Tap it, select a reason, and add any details. You can also contact us directly for urgent matters.
What happens after a report
Our moderation team reviews all reports, typically within 24 hours. Outcomes may include warnings, content removal, temporary suspension, or permanent ban depending on severity.
Blocking a member
You can block any member from their profile or conversation thread. Blocked members cannot see your profile or send you messages.
Community Standards
Penvero does not tolerate:
- Harassment, bullying, or hate speech
- Spam or commercial solicitation
- Impersonation or fraudulent profiles
- Sharing of explicit or illegal content
- Any form of exploitation or abuse
- Requests for money or financial information